High-quality management of complex payment infrastructure, by tenured personnel with specialized skill sets!
Banks and electronic payment processors understand the criticality of operational support and infrastructure management. They often strive to provide high-quality services to their customers by ensuring continuous delivery of services.
As systems get more sophisticated and automated, timely onsite technical support gains importance. Managing a large, complex payment environment requires considerable knowledge of the domain, technologies and processes.
FSS global Onsite Technical Support integrates people, products and processes for quality 24×7 service delivery, speedy incident resolution, and improved end-user productivity. A unique blend of technology and financial industry expertise enables FSS to provide the ideal mix of skilled resources to help clients set up and maintain payments infrastructure that is in tune with their business needs. FSS technical resources are deployed worldwide to help various financial institutions to manage their payments infrastructure.
Over 50 banks and financial institutions in India and overseas have availed 2,500 man-years of FSS onsite support services.
- Operational support to payment system processing including documented processes, periodic reporting, data management and housekeeping, such as backup/restore and many more
- Incident management including Level 1, Level 2 reporting and management, assistance in Level 3 management
- Customer communications management, internal / external escalations
- Manage complex IT infrastructures – including servers, databases, applications and networks
- Participate in internal and external audits of infrastructure and services
- Knowledge in service deliveries, mandates, systems and processes
- For over 10 years, FSS has been managing the payment switch and related payment infrastructure for over 50 banks in India and overseas, with more than 250+ onsite technical support personnel, on a 24×7 basis
- FSS has a team of tenured, skilled resources committed to delivering and managing of services, which conforms to global standards
- Proven track record and demonstrable success rate in delivering superior onsite technical support services in a cost-effective way
- Onsite support personnel are re-trained periodically, to be commensurate with industry standards and practices