Round-the-clock professional Helpdesk and technical support services for global and domestic software products and systems!
Advancements in payment systems worldwide have resulted in increasing client expectations in terms of systems availability and timely service support. Banks, financial institutions and retailers are increasingly looking out for high quality technical support with speedy incident resolution.
Leveraging domain knowledge and experience gained over the last 20 years, FSS has developed extensive skills in the niche online payments segment. FSS 24/7 Global Helpdesk Support services located out of India provides outsourced helpdesk and technical support to domestic and overseas clients. The service is hosted out of FSS’ Tier 3 standard Data Centre and managed by well-trained workforce with extensive background in delivery channels such as ATM, POS, interchanges, host authorization systems, data management systems and popular database applications.
With extensive documented process flow and proven expertise in payment switching and data management technologies, FSS has a long track record in providing helpdesk support to domestic and international clients.
FSS’ cost effective remote technical support has helped several clients lower support costs while maintaining high quality in technology services thereby increasing operational efficiency and business performance.
- FSS Global Helpdesk is managed by trained resources at multiple levels, with advanced training in communication, soft skills and documentation
- Capable of handling the following Level 1, Level 2 and Level 3 tasks:
- L1 – Handling product feature-based queries, support, licensing, clarifications, status provision on orders, spares and shipment
- L2 – Problem analysis and replication, problem resolution via work-around or escalation
- L3 – Fixing bugs, customer interaction. Highly skilled resources with over 10 years of experience provide rapid resolution of complex issues
- Organized skill levels deployed for managing a range of applications including databases, data replication products, applications and payment processing
- FSS has a long track record in providing helpdesk support for major switch application vendors and leading data management application providers
- FSS has proven experience and demonstrable success rate in delivering superior helpdesk support service for overseas and domestic products and services
- FSS leverages industry-leading solutions and tools to deliver consistent, integrated and adaptable service in a cost-effective way