Enhance ATM Performance and Heighten Customer Satisfaction Through Meticulous Monitoring
For banks, ATMs are critical self-service channels that need to be monitored and managed to ensure business continuity and positive customer experience. For the CIO, the challenges that need to be addressed include proactive avoidance of escalation, lower mean time to repair (MTTR), insightful reporting and higher ATM availability that translate into enhanced customer satisfaction, and Increased transactions and interchange revenues. For the Operation Managers, the requirements of lower operating costs, right access controls, security, SLAs, business continuity and multi-vendor management need to be fulfilled.
FSS’ integrated ATM Monitoring and Incident Management Services enable banks to efficiently streamline monitoring and ensure proactive maintenance, uninterrupted services and enhanced security. Through state-of-the-art monitoring tools, industry best practices and highly skilled professionals, we enable banks be in total control of their geographically dispersed ATMs .
High Uptime. Versatile Capabilities. Meticulous Security.
We are a leading player and trusted partner in the payments industry, executing efficient monitoring services for over 35,000 ATMs of more than 30 leading public and private banks across India.
Our experienced professionals adhere to best-in-class industry standards to address your needs of high availability, security and operational efficiency. FSSNeT Managed Services Centre provides cutting edge tools and highly skilled resources for meticulous round-the-clock monitoring of your ATMs.
Features of Excellence
- End-to-end Monitoring and Incident Reporting
Our end-to-end monitoring and incident management services include
– Fraud surveillance
– SLA management
– Electronic journal management
– Ticket issuance and monitoring
– Transaction analytics
– Cash management
– Fault monitoring
– Remote agent-based monitoring
– Terminal and switch monitoring
– Rule engine compliance
- State-of-the-art Managed Services Centre (MSC)
The FSSNeT Managed Services Centre combines cutting edge tools and highly trained specialists for round-the-clock ATM monitoring and management.
- Real-time Visibility
We provide real-time access to data and in-depth analytics for granular visibility into operations and high ATM network efficiency
- Strong Vendor Partnerships
Our reliable network of highly capable vendors for maintenance of all critical equipment ensure accelerated problem resolution.
- Remote Diagnostic and Resolution Capabilities
This facilitates resolution of chronic ATM issues.
- Proven Tools, Versatile Capabilities
Our comprehensive vendor-agnostic ATM Monitoring and incident management tools efficiently manage a range of services – ATM fault ticketing, cash management, agent based monitoring, EJ pulling, screen distribution and tracking of image files.
- Optimized ATM Availability
Facilitates proactive maintenance and ensures high ATM availability.
- Increased Revenues
High ATM performance leads to increased transactions and thus higher revenues.
- Enhanced SLA Efficiency
We closely track and evaluate our service providers to ensure strict adherence to resolution SLAs.
- Reduced Costs
Our efficient monitoring and incident management processes and tools provide automated operations thereby reducing operational costs
- Enhanced customer experience
We deploy analytics to obtain insights for meaningful actions to enhance ATM performance and availability to deliver differentiated customer service and experience.