Redefine Standards of Customer Experience with Innovative and Seamless ATM Services
The ATM is the most important public face of channel banking – and experts believe that there is a new era of opportunities for the ATM as a core channel in the redefined banking landscape of today and the future. One thing is certain – the ATM is one of the biggest brand ambassadors for the bank.
Banks are increasingly looking to scale up their ATM strategy and operations to drive business value and competitive advantage. Partnering with experts who understand the business and industry complexities, and their stringent security and compliance demands will allow banks to focus on their core competencies.
FSS’ comprehensive ATM Services portfolio brings together industry best practices, cutting edge tools and service methodologies in a shared service model to increase your top line and bottom line revenues.
High Availability. Operational Efficiency. Profitability.
As a leading player and trusted partner in the payments industry, we manage over 35,000 ATMs for more than 30 leading public and private banks across India. With more than 7100 touch points across the country, we manage over INR 220 billion cash through 35,000+ ATMs.
Our skilled and experienced professionals adhere to best-in-class industry standards to address your needs of high availability, convenience, ATM hygiene, security and operational efficiency. Our in-house technology tools and dedicated resources provide you end-to-end solutions from ATM deployment to switching to managed services infrastructure to enhance customer experience and loyalty – with significant cost advantages.
Features of Distinction
- Comprehensive Suite of Services
Site selection and preparation, ATM procurement, deployment and connectivity, transaction processing, cash management, file exchange services, monitoring and incident management, maintenance, surveillance, caretaker services, reports and analysis – we give you a complete solution.
- Seamless Efficiency
Our expertise helps you deploy ATMs across all types of locations – high footfall and remote sites, sensitive areas and even power deficit centers. This maximizes transactions and enhances reach for a stronger bottom line
- Proven Tools, Versatile Capabilities
Our comprehensive and vendor-agnostic ATM Monitoring and incident management tools manage the gamut of ATM services – fault ticketing, cash management, agent based monitoring, EJ pulling, screen distribution and tracking of image files.
- Business Continuity
Located at Chennai and Mumbai, our large centres are equipped with cutting edge infrastructure, skilled talent pool and round-the-clock support services. Our capability to switch between these centres assures you total business continuity.
- Strategic partnerships
Our reliable network of highly professional partners and vendors provide you quality services across the spectrum of ATM services.
- 24*7*365 E-Surveillance
We provide an ATM architecture of total security. Our ‘fifth generation’ e-surveillance system with active deterrence, monitors, alerts live site surveillance and automated access authorization ensures complete protection.
- Increased Transaction Revenues
Our continuous focus on transaction improvement ensures consistent increases in your transaction hits and revenues.
- High Scalability
Our PAN India presence supports ATM network scalability customized to your growth.
- Enhanced Operational Efficiency
Real-time visibility to ATM transaction data, combined with in-depth analytics provide high operational efficiency and differentiated customer experience.
- Maximized ATM Availability
24×7 online monitoring of all industry-standard ATMs, BNAs and cash recyclers assure high availability and seamless customer interaction .