Overview
Our Portfolio Management Solutions combine FSS technology leadership with a unique SLA-based Managed services framework.
This enables banks and payment processors deliver high quality end-user experiences.
Key Capabilities
FSS services help desk
Offers round-the-clock on-site and off-site level one and level two support to manage day-to-day service operations, consistent with services level agreement (SLA).
FSS services monitoring
Deploys best of breed tools for proactive services monitoring to assure high service uptime.
FSS incident management services
Provide precise incident prediction and prevention with proven high value to customers globally.
eSupport portal
Enables customers to build user communities, capture best practices, as well as the most efficient means of entering and tracking cases.
FSS extended support
Banks and financial institutions occasionally need to prolong commercial use of deployed products. FSS can deliver support for ageing and legacy systems, prolonging their lifespan and advise on future upgrades.
System maintenance and management
Monitors health of critical system, database and server components for optimal performance.
