KEY FIGURES

25000+

ATMs for 32 banks
globally managed

400+

On-field business
champions

98%

Service uptime
across locations

30%

Reduction in trips by
vendors to terminals

20+

Years in 
ATM monitoring

30+

Leading banks
use FSS ADM

Why FSS ACTIVE DEVICE MONITORING

24/7 terminal
monitoring made faster

FSS SwiftReach is our automated app driven ATM hypercare offering for instant issue escalations and resolutions.

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Providing ATM hypercare with FSS SwiftReach

Agnostic to terminal vendor, network/switch elements

Remote ATMs/Point-of-sale terminal monitoring and management

Efficient cash management for ATMs

Inventory control for streamlining terminal updates

Monitors transactions for potential fraud

Robust security with OWASP policies

Facilitates remote EJ pulling for reconciliation for your ATM network

THE FSS ADVANTAGE

Acutely monitoring your POS and
ATM network estate

Empowering seamless operations with real-time intelligence and predictive control.

Ensure high system uptime

Achieve high operational efficiencies

Monitor every node in your network

Gain in-depth insights in real-time

Data for proactive actioning

Prevent downtime with predictive analytics

F A Q s

Frequently Asked Questions

FSS ATM Monitor provides 24×7×365 ATM monitoring, giving real‑time visibility into ATM uptime, cash levels, transaction health, and device performance. This proactive approach helps resolve up to 60% of issues instantly, even without field visits.

The system is vendor-agnostic, integrating with any switch or ATM terminal. It uses rule-based analytics to trigger alerts for cash outages, performance declines, or fraud indicators—all visible through a unified dashboard.

FSS ATM Monitor predicts cash demand based on withdrawal patterns, seasonality, terminal-specific trends, and thresholds. This reduces stockouts and overstocking while optimizing replenishment cycles.

Terminal monitoring includes functionalities like remote key injection, secure firmware/software updates, OS patches, and terminal configuration updates from a centralized management console—ensuring regulatory compliance and enhanced security.

FSS ATM Monitor uses historical withdrawal patterns, seasonal trends, real-time thresholds, and terminal-specific behavior to predict cash requirements accurately—helping to minimize understocking and excess cash inventory.

Yes. FSS’s centralized estate-management platform monitors ATMs and POS devices in parallel—delivering unified dashboards, terminal analytics, and remote action capabilities for both channels.

DIG DEEPER

Resources

Case Study

Powering Debit Cards for India’s Largest Public Sector Bank

November 20, 2024